 |
 |
 
   |
Content
Client Services
Installation and Training Services
Our Installation team assign a unique job number for all installations. This job number is communicated to the Partner and Customer and all applicable contacts. We project manage each installation via our internal quality procedures. All the details of the site installation are referenced by the job ID to our Help Desk for after sales services identification. Customers may reference to the Job ID as their unique identification for fast track of our Help Desk Call Centre.
CyTrack work to ISO 9001 Quality Procedures for Project Management Services, The CyTrack Project Plan Process consists of the following Documentation:
- Overview and Engagement Process Overview – Our Project Management staff provide an overview of the process and engagement guidelines and how we measure the stages of project and its deliverables and sign offs. We also define change management and agreed communication paths.
- Timeline and Progress Log - This is for your reference and our coordination through the project and also informs you of the individual stages schedules.
- Deliverables Plan - We provide a complete Deliverables Plan and Staff Allocation Matrix. This constitutes the main deliverables checks of the project that will be assessed throughout the project and implementation stages.
- Sign Off Document This will be the final sign off document when the implementation and training are completed against the planned deliverables .
The following is our Project Management Process Stages:
- Client Pre-Install Check - Provide all project documentation and pre-install checks and ensure return and agreement on all deliverables.
- Partner Pre-Install Check - Provide all project documentation and pre-install checks for partner requirements and ensure return and agreement on schedules and technical requirements.
- Data Collection - Collection of pre-install of all specific requirements of the project from the client – including staff directories, application and allocation matrixes, routing plans, deliverable specifics etc.
- Pre-Review - Pre-Installation Review of all the Pre-Install Checks and Data Collection information by the CyTrack Project Manager and Technician and Sales Personnel as applicable.
- Implementation Site - Installation commences
- Post-Review - Post-Installation Review by the CyTrack Site Technician of the installation plan and deliverables and schedules
- Training - Administration and User Training commences
- Sign-Off - Sign off to Deliverables and Follow-up pans allocated.
On-Line Software Licensing and Version
Updates
All our CyTrack Products support an on-line licensing strategy - you may access the on-line license pages from our Client Access Area.
Access Software On-Line
Licensing
Go Straight to Log-In Client Services On-Line
CyTrack® Telecommunications provides a range of after-sales product and customer support services.
Our Aims
Our services aim to provide the following:- Complete and up to date customer and product records and history
- Fast Response and Resolution to customer problems and queries
- Provision of product revision updates and features
- Provision of system update and administrational services
Our Service Options
We offer four optional levels of Service Level Agreements with you:- On-line charge only
- Software Care Services
- Help Desk Care Services
- On-Site Care Services
The Technology behind the Service
We continue to closely review our service delivery process and the technology to assist us in providing up to date and timely responses for you. Below includes the technology we utilise to provide you with service:- CyTrack® Customer Database and Company Identification Number
- CyTrack® Customer Service Web Site
- CyTrack® Help Desk Response Centre Database
- CyTrack® Support Call Centre
- CyTrack® Internet Remote Support Service
Client Services -On-Line
We provide a username and pass code access to our Client Services On-Line. Once you have a username and pass code you may change the username and pass code at any time. From time to time, you will be issued an update to your pass code for security reasons.
We are constantly updating our Client Services:
- Service and Support Material
- Product patches and technical information
Click here to enter Client Service On-Line
If you already have a Client Access Username and and wish to change your Pass Code
Click here to access the Pass Code Maintenance Web page
If you have forgotten your Username and Pass Code
Send an email to
password@cytrack.com.au
If
you do not have a Client Access Username and Pass Code please complete the
form below
Corporate Information
|
