Your browser does not support script
Content
 

 

CyTrack Business Intelligence suite


What are Business Intelligence applications?
The CyTrack BI suite is a suite of applications that delivers historic and current information on the businesses communications activities to support better business analysis and decision making.
All businesses need to leave by the laws of efficiency, speed, and great customer service. Creating exceptional value with highest efficiency is the name of the game and the adage of ‘what gets measured gets managed’ is never truer in this endeavour.

 The CyTrack BI suite is a foundation around 4 main modules:
  • CyReport an SQL based database that logs and reports on data collected from the telephone system and all the applicable CyTrack server, client modules and interfaces
  • CyReport Dashboard our web based, self-configurable, real time dashboard screen and threshold alert tool
  • CyRecord our voice recording solution
  • CyCoach our web based questionnaire development, survey & reporting solution

With these products utilised in conjunction with applicable CyTrack Unified Communications and Unified Contact Centre applications, your business is accessing the latest in technology solutions for Business Intelligence delivering information in real-time and historic reporting. 

Key Benefits :

  • Service/Performance Monitoring
  • Cost Control
  • Billing and Divisional Cost Allocation
  • Contact Centre Management
  • Service Bureau & Billing Functions
  • Account Code for Project/Item Billing
  • Self configurable web based Dashboards for Real-Time graphs, speedos and charts including multi-media alerts to screen, e-mail or SMS on reach of targeted thresholds.
  • Over 200 powerful reports for system performance, service levels, grades of service and agent/team evaluation
  • Integrated Voice Recording on-demand, random or record all options
  • Optional Voice Recording Coach & Questionnaire module for agent and call evaluation and training assistance
  • Supports remote workers and networked multi-site operations

Main Features :

  • Powerful Business Intelligence Suite for reporting, analysis and escalations
  • Compatible with most telephony platforms
  • Web based client
  • SQL database architecture
  • Powerful Carrier Tariff Interface
  • Directory and Information Services
  • SQL Reporting Services
  • CyReport Gateway for user data access and integration and third party applications
  • Auto-scheduling of reports to print, email or file store
  • Self Configurable Dashboards with graphs and threshold alerts runs over web
  • IVR & self service facilities
  • Voice Recording Module via USB, extension or trunk
  • Voice recording via ‘on-demand’, random or all calls options
  • Voice logging reporting and playback via CyReport interface
  • Agent Coaching Module
  • Multi-user and Multi-site Support
  • Customer Satisfaction Surveys

Links to CyTrack Unified Contact Centre Suite Modules  :
© 2010 CyTrack Technologies