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		Telephony & Call Centre Unified Communications Software

Contents Overview Benefits Functionality Features Further Reference	Products and Solutions CyTrack® CyCentre Service™ Advanced Servicing and Billing for Serviced Offices and Service Bureaus Overview CyTrack® CyCentre™ Service is a Modular Telephony Technology Solution addressing the needs of Serviced Office Operators and Service Bureaus. The CyTrack® CyCentre™ Service enables a range of advanced services and features to be provided to clients. Most Importantly the well managed integrated reporting and billing platform allows close cost analysis and billing with all services provided to the client centralised to the one Bill. CyTrack® CyCentre™ - Service is comprised of the following modules CyConsole™ - PC - Telephony Operator Console CyReport™ Service Bureau - Telephony Accounting, Billing, Reporting and Directory * Personal Computers and Servers not included available as an option Full details on each module is available from the above links. Options are available for upgrade as follows: Callegra - Voice and Fax Unified Messaging Benefits Personalised answering services with redirect The CyConsole™ Intelligent Operator Consoles allow operators to quickly and efficiently without stress or complication answer many calls all personalised and with the correct answering script, together with full details of all client personnel and how they want their calls and messages addressed. Ability to provide volume low cost services and charge profitably and competitively Collect data from telephone calls of clients with mark up from Tariff controlled call accounting and bill. Take messages, send by printing, SMS, E-Mail or Fax and have the ability for these messages to be logged, billed and added to the one bill. Provide Latest in Technology for Voice and Fax Mail for both in-house and virtual clients via web access or integration with e-mail The integrated Callegra Unified Messaging provides state-of-art unified messaging with a powerful web access interface and/or integration with the e-mail in-box. Full remote control for clients to update voice messages provide onward re-direction and message retrieval. Support of Virtual Clients requiring Answering Services, optional Fax and Voice Mail Expand profit opportunities restricted by in-house capacity by providing services for clients requiring a virtual presence. Tie customers to greater loyalty through technology options Provide optional internal Call Centre and Computer Technology desktop services to in-house clients and enable their own businesses while engender tighter commitment to ongoing patronage. Functionality Intelligent Operator Consoles Providing computer telephony integration, assisted answering scripts, integrated messaging Operator Messaging Integrated from Consoles for messaging to Print, E-Mail, SMS, Voice and Fax Mail direct to Client with full management features Unified Voice and Fax Mail Voice and Fax Mail for clients that can be accessed anytime anywhere via telephone, e-mail or web interface. One Central Bill CyReport™ collects data and usage from the telephone, operator consoles for services provided, messages taken, Internet access and more to enable the Service Office Manager to provide one central Bill. Features CyReport™ for Integrated Telephone and Event Call Accounting, Management, Reporting and Billing CyConsole™ with integrated Messaging and Services Accounting and Billing Callware Voice and Fax Messaging - internal and virtual Computer Telephony (CTI) integration for personalised control of telephone functions from the PC and Keyboard, including hold, transfer, conference, recall and dial. Integrated database of company and clients for intelligent call handling based on Caller Line Identity (CLI) or Called Party Number for Service Bureau's operation. Integrated Information Reference Store for company and personal details on caller or called party as applicable Integrated Message Centre for message distribution by: Print Message E-Mail - via integration to Microsoft Outlook Fax - via integration to Callware Callegra Unified Messaging Fax Platform Voice Mail - via integration to Callware Callegra Unified Messaging Voice Platform SMS - via integration to carrier SMS gateways (internet access and account with carrier required ) Documentation CyCentre™ Service Brochure CyTrack Product Suite Brochure Further Reference Click here to print this page Click here to request further product documentation and details from our team		Recommended Complimentary Products CyReport CyRecord CyQ CyCall


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