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Overview

Provide your customers with the superlative service by enabling Web Chat Instant Messaging and link your website to your sales and support teams.

Offer your customers and partners an easy way to get instant access to your team via Web Chat Instant Messaging. CyChat can be sold stand-alone and integrate with your customer database or CRM for enhancing Web Chat into your customer service mix, and/or integrated with our CyQ solution for agent Multi-Media Call Centre functionality.

Key Business Benefits

  • Quick and easy communication between your employees and teams within your business
  • Gives your clients instant communication with your internal teams, meaning better customer service
  • Instant sales leads for your business when a visitor initiates a web chat request from your website
  • Better first impressions of your business when new and existing clients get answered quickly and efficiently

Main Features

  • Use CyChat as a stand-alone web chat module for your business
  • Integrates with most CRM packages (requires CyDesk)
  • Integrate CyChat with our CyQ solution for full Multi-media Call Centre functionality
  • Route different customer initiated web chat request to specific teams like sales, support & accounts
  • Direct the web chat request to our CyChat web based desktop client
  • One-on-One or multi-party chat
  • Transfer current chat or web chat requests onto your other colleagues quickly and easily

Further Reference

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