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Content
Letter from the Managing Director
The Telephone is still one of our most used business tools and yet is vastly under utilised and under exploited given the technologies available today.
The CyTrack Unified Communications & Call Centre Suite of products deliver advanced business benefits and functionalities that the integration of PC’s, Telephones and the Internet enables - from Outlook, Messenger, Communicator, CRM and ERP applications, with technology that is affordable for everyone and with a simple interface that makes it ‘people-ready’..
Human Interface – Customer Empowerment
- User Interface – Designed with simplicity, integration and elegance and to fit in with users existing experience with common interfaces for both familiarity of use and integration functionalities.
- Administration Interfaces and Functions – Designed to gain the users acceptance and ensure comfort with configuration aspects, administration and moves and changes without the need for specialised personnel or requiring specialised services ongoing.
- Unified Modular Approach – Providing all the telephony functionality for a business whether SME, Corporate or Government - marketed and available as individual modules that may be purchased independently or packaged.
Technical Interface – Freedom of Connectivity
Options
- Telephony Integration – Competitor products focus on one telephony manufacturer brand or in some instances only one model. In fact two clear standards are available TAPI and TSAPI and different telephony manufacturers adopt either and deploy with their own subset of commands. CyTrack supports both TAPI and TSAPI and successfully integrates with most telephone systems that support either of these two standards.
- CRM Integration – As with telephony integration, CRM integration to a range of brands is not supported widely across competitor products, we currently integrate to and are endorsed by most leading CRM brands.
- VoiP Support – CyTrack modules support a range of functions to take advantage of the benefits of VoiP including multi and remote site operability and centralised management. XML Gateway – Our XML Gateway and Specification enables any third party developer to connect their own software product or application to our CyDesk Server and therefore avail their own product of telephony functionality and our CyTrack modules.
Architectural Strength – Standards Based,
Stability and High Transaction Capability
- Industrial Standards – Based on industry standards - Microsoft Windows, Microsoft SQL, TAPI and TSAPI CTI Standards, Dialogic Voice Platform
- Architecture - Independent program modules that interact and can run even in remote or multi locations, therefore making the system more resilient and redundant as well as supportive of VoiP applications. CyTrack systems are proven for handling many thousands of transactions a day in heavy duty critical business sites.
Commercial Innovation
- Affordability – Products such as CyTrack market have previously been the domain of large business and government only. The CyTrack product modules are marketed to be affordable by any business.
Yours Faithfully,
Nick Milan MBA
Managing
Director
CyTrack® Technologies
Corporate Information
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