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Highlights and Events

As available, this site will be updated with archived details of Press Releases, Events Shows present and Product Information Updates.

CyTrack Monthly Webinars

The team at CyTrack strive to provide the best solution in the market and we have a lot of fantastic products to provide to your clients, we want to help increase your knowledge of our products therefore we are providing monthly webinars for you ! Our focus will be on drilling down on specific product features and showing you how to recognise opportunities and propose complete solutions that offer powerful return on investment for your clients.

For the latest CyTrack Webinars please click here

CyTrack integration with Microsoft CRM 2011

CyTrack integration with Microsoft CRM 2011 hosted and on premise has been completed and tested! Click here for a demonstration email - sales@cytrack.com

Dec 2010 - CyTrack achieved the Microsoft Gold level competency for ISV/Software

Oct 2010 - CyTrack opens in North America – Dallas, Texas

Andrew Blakely our Director of Sales & Operations for North America launched CyTrack operations for North America in October and we are very excited about the opportunities already in engagement with our partners. Andrew has great experience in the latest areas of Telephony technology and is already proving to be a great resource for our partners. Andrew was full trained on all the CyTrack products and business processes during August and September and we continue to move forward with customisations of our focus for the local market.

If you’re based in North America contact us on the details here

September 2010 - CyTrack exhibiting at the Microsoft Australia Partner Conference  Gold Coast - Stand TBA

CyTrack is exhibiting at the Microsoft Annual Partner Conference this year once again held in our hometown the Gold Coast ! This year's APC can give you everything you need to help increase your sales, profit from the cloud and build your network. It'll also include Microsoft's roadmap to help you plan for FY11, and the latest products and innovations fresh from the US.

CyTrack will be showing a wide range of exciting new releases this year !  Come and see our CyQ Unified Queue for Call Centres including integration with Twitter!   Our CyLive IVR and business communications process designer will be featured with integration to Office Communications Server!  Our new CyReport Business Intelligence Solution featuring its new architecture in SQL Reporting Services and using Web Client and also new features including subscription and scheduling of reports, integrated voice recording search and replay, the CyReport Business Intelligence Dashboard and Alert Management tool and of course CyDesk with its wide range of CRM and Telephony integration features.

full details here....

July 2010 - CyTrack opens in UK July 2010

CyTrack opened its Europe operations based from UK on 1st July 2010. Nick Milan, Managing Director of CyTrack says “ Our business in UK has been ramping up since we first started there with our distributor Capstan and we are also now growing opportunities in European centres such as Denmark, Ireland and Cyprus, Switzerland, France and Germany. Our UK office and presence for Europe will assist our growth in these markets”.

May 2010 - CyTrack CyReport & CyDesk Gain Windows 7 Certificate

CyTrack CyReport™ & CyDesk™ have received Windows 7 Certification.  CyTrack is very excited to support the latest platform from Microsoft which has been widely accepted by the market. Getting our produts certified shows our level of competency and continuous support on Microsoft and its range of products.

Apr 2010 - CyTrack exhibiting at the Convergence - Atlanta GA

CyTrack is exhibiting at the Convergence 2010 April 24-27 in Atlanta, GA !  So we will be showing our new CyReport Business Intelligence Solution featuring its new architecture in SQL Reporting Services and using Web Client and also new features including subscription and scheduling of reports, integrated voice recording search and replay, the CyReport Business Intelligence Dashboard and Alert Management tool and finally the CyQ Unified Queue for Call Centres !

Apr 2010 - CyTrack expands presence in NZ

CyTrack is building on success in the NZ market. Nick Milan, Managing Director of CyTrack said “We have been really excited about the success and partnerships we have built up in New Zealand and the level of business opportunities we are working on.”

Sep 2009 - CyTrack & Microsoft builds relationships for Call Centres !

Sep 2009 - CyTrack exhibiting at the Microsoft Australia Partner Conference
- Gold Coast - Stand #6

CyTrack is exhibiting once again at the Microsoft Annual Partner Conference this year held in our hometown the Gold Coast ! We will be building on our show plan from the WorldWide Conference in New Orleans. So we will be showing our new CyReport Business Intelligence Solution featuring its new architecture in SQL Reporting Services and using Web Client and also new features including subscription and scheduling of reports, integrated voice recording search and replay, the CyReport Business Intelligence Dashboard and Alert Management tool and finally the CyQ Unified Queue for Call Centres !

Aug 2009 - Distribution Central Unifies with CyTrack !

"Distribution Central provides a range of leading data technology solutions that are complemented by Unity Systems’ voice portfolio including Avaya and Alcatel-Lucent. We recognise the importance that the CyTrack solutions play in integrating voice technology with data technology to provide business benefits and efficiencies,” said Nick Verykios, Sales & Marketing Director, Distribution Central.

Jul 2009 - CyTrack exhibiting at the Microsoft World Wide partner Conference -
New Orleans - Stand 808

The Microsoft Worldwide Partner Conference (WPC) is an annual gathering that provides the partner community with a forum to learn about the latest Microsoft programs, strategies, and cutting-edge technologies. Connect with thousands of decision-making partners and Microsoft executives — and prepare to take advantage of new business opportunities, innovative solutions, and overall new business development strategies. Everything you need to succeed in an ever-changing economy

Previous News & Archives

• To see previous News & Archives click here

CyTrack Partner Training Programs


We provide a range of training programs suited to our Partners and skills-transfer our own Project Management and Installation Programs - complete optionally with all our own quality documentation.

CyTrack Partner Technical Training Programs
 

All our products are supported and we have developed each course with two Phases:

• Phase 1 - Usually 1-2 hours max per product suite and designed for installation technicians who will be trained to a level to attend site and install CyTrack Products, test that the PABX integration and/or initial installation is complete and leave the installation ready for configuration and training by a Phase 2 Approved Specialist.
  
• Phase 2 - Usually 4 hours + per product suite and will train partner installation specialists in all features of CyTrack Product Ranges for full configuration and administrational skills including train the trainer levels for product hand over to the client.
• Phase 3 - 1-2 Hours focussing on Troubleshooting and First Level Support details.

CyTrack Partner Sales Training Course
 

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